Refund & Cancellation Policy

Last updated: September 12, 2026

This policy explains how billing, cancellation, and refunds work for Transnimo subscriptions. It works alongside our Terms of Service; where the two differ for your account, the terms in your signed Order Form or written agreement with Transnimo LLC will govern.

1. Billing

Subscriptions are billed monthly, based on the pricing structure described on our Pricing page or on terms agreed separately in writing with your organization. Invoices are currently issued directly and settled by bank transfer; other payment methods may be introduced in the future and will be confirmed with you before use.

2. Cancellation

You may cancel your subscription at any time by notifying us in writing at support@transnimo.com. Unless a different notice period is stated in your Order Form, cancellation takes effect at the end of the billing period in which we receive your notice, and you remain responsible for fees accrued up to that point.

3. Refunds

Fees already invoiced or paid for a billing period are generally non-refundable, including where a subscription is cancelled partway through that period. We may, at our discretion, agree to a refund or credit in specific cases — for example, a billing error on our part, or a service failure — which will be evaluated individually and confirmed in writing.

4. Trial or evaluation access

If Transnimo offers your organization a trial or evaluation period, its length and terms will be confirmed with you in writing before it begins. This policy's cancellation and refund terms apply once paid billing begins, not during any agreed evaluation period.

5. Billing disputes

If you believe an invoice is incorrect, contact us at support@transnimo.com as soon as possible so we can review it together. Raising a dispute does not suspend your obligation to pay any undisputed portion of an invoice by its due date.

6. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page, and will not apply retroactively to a billing period that has already started.

7. Contact

Questions about billing, cancellation, or refunds can be sent to support@transnimo.com.